Archive for November, 2009


Tuesday, November 17th, 2009

Social Networking – Is it a Mammoth Task?

Have you ever said, “I’ll use Twitter the day Clint Eastwood takes up knitting”?

You’re not alone. A lot of business people still aren’t sure Twitter is of value to them in business. In fact, they’re unclear about this whole social networking on the web.

I was dragging my heels as well, probably because I didn’t understand what it was. So, what is a social network?

Wikipedia says, “A social network is a social structure made of individuals (or organizations) called “nodes,” which are tied (connected) by one or more specific types of interdependency, such as friendship, kinship, financial exchange, dislike, sexual relationships, or relationships of beliefs, knowledge or prestige.”

From this definition you can see that social networking isn’t something new. I’ve got a social network and so do you. In fact, social networks have been around since the caveman days.

(above) Social Networking when we used to hang out together.

(above) Social Networking when we used to hang out together.

Cavemen were “tweeting” to alert each other of danger or perhaps just to check in with the wife. Caveman Ralph would stand on a hill and let out a scream that meant (roughly translated),

“Leaving work, now, honey. Want me to pick up a pig on the way home?”

As we’ve evolved, we’ve adopted innovative software to help us do caveman tasks. Take PowerPoint, for example.

Before the big wooly mammoth hunt, the tribe leader, Tor the Merciless, would have his “creative artist”, Larry, paint “slides” on the cave so he could show his cross-eyed but well-meaning warriors what to do when the mammoth comes.

Wooly Mammoth - To the caveman it was a walking grocery & apparel store.

Wooly Mammoth - To the caveman it was a walking grocery & apparel store.

Tor would then “present” to the group to get their buy-in on his strategy for the hunt. (Tor tried to keep it down to less that twelve words per slide.)

We’ve adopted PowerPoint to help me accomplish this age-old task of getting group buy-in. Surely we can adopt innovations to help us with our social networking.

If you’re having trouble adopting social networking it may be that you don’t understand the innovation. According to Wikipedia, Everett Rogers, in his studies of innovation, says that your “willingness and ability to adopt an innovation depends on your awareness, interest, evaluation, trial and adoption”.

And it’s true. I have been an early adopter of many things, if I understood them (understanding), they apply to me (interest) and they had value to me (evaluation) and worked well (trial).

I did drag my feet and only bought the “Clapper” when the price came down. That’s because I didn’t place the value on it (evaluation) that they were selling it for originally.

In summary, these new social networking web tools will make it much easier to stay in touch with the people in our social network in this time-shifted, virtual office world we live in.

And it’s so much better than screaming from the hilltop.

You could say that understanding social networking is not such a mammoth task after all. Trevor, our social media strategist will explain it to you and how you can use it.

If you’d like to understand Social Networking and social media marketing better, we heartily recommend a book called Social Media Marketing On One Hour a Day by Dave Evans. Wiley Publishing, available on Google at:

http://www.amazon.com/gp/offer-listing/0470344024/ref=sr_1_olp_1?ie=UTF8&s=books&qid=1256861474&sr=1-1&condition=new

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Tuesday, November 10th, 2009

Love Boat Lessons Part 2–The More Things Change

In 1985 when we made our first promotional film for Princess Cruises, video was just beginning to come in to corporate use.  The standard medium in the then fledgling Cruise Industry was a 16mm film which would be shown at a “Cruise Night”. These were events organized by travel agents where thirty or forty potential travelers would watch two or three films from the various Cruise Lines and hopefully be persuaded to go on a cruise. So our first film was shot, edited and shown in 16mm film. To show how relatively new the video medium was in that day, when I asked Princess if they wanted to make some VHS copies of the film they asked me why!!

Our First Cruise Film "A World Apart"

Our First Cruise Film "A World Apart"

The success of that first film was evidenced by the fact that Princess used it as their main sales and promotional piece for nearly 10 years! (They eventually saw the wisdom of video as a more exportable medium and had me make thousands of copies.) It also was the first of over 150 films and videos that we produced for Princess over the next 24 years.  Those years have seen sweeping changes beyond just the ascension of video as a recording and delivery medium,
The dizzying rise of the Internet as a driving force behind the marketing, promotion and sales of cruises has caused a mad rush on the part of all the Cruise Lines to get their share. But the Internet is just another delivery medium, like those original VHS tapes. Even in this Youtube, Twitter driven day, when it comes to content certain classic truths remain. Foremost is story. Every film or video has to have one to be any good. Second is that people are more interested in other people rather than things. Third is that, when you are dealing with visual media, you need to show what it is you are talking about. These may seem elementary, but you would be surprised how often they are violated.
When we produced “A World Apart” in 1985 we knew from talking to agents and potential passengers that the single biggest obstacle in convincing a person to take a cruise was a lack of data of what the experience would be about. This was in a day when not that many people had taken a cruise. So we set out to capture the experience.

Jim Everett, Cruise Director

Jim Everett, Cruise Director

We did this by filming various crewmembers from the Captain on down to waiters and room stewards and got them to tell us what they did. We then showed them going about their daily routines while we heard them describe what they enjoyed about their jobs. By showing actual crewmembers (somewhat handpicked of course) in actual cruise situations, as well as happy passengers and what they enjoyed about cruising, we were able to successfully convey the fun and adventure of an ocean cruise. We also made the experience much more real to the viewer and dispelled some misgivings.

But that was then. How does this relate to today’s world of instant media gratification? Well, oddly enough, the more things change the more they stay the same. Princess Cruises recently moved from an old guard agency, Grey, to a virtual unknown boutique called Ignite. The reason was that Ignite deals almost exclusively with online advertising. And what did Ignite come up for their main marketing thrust?  Pretty much just what we had done with “A World Apart”! As you surf the web you might come across a pretty banner ad with a Princess Cruises Vessel sailing along in some beautiful far away sea. The ad says, “Click to see what it means to Escape Completely (Princess’ new tag line)”. When you do you are treated to an array of video snippets of passengers and crew, pretty much just like what we did in “A World Apart”. It happens quicker and the videos are shorter, to accommodate the Internet attention span, but the purpose and performances are exactly the same. The Internet is just a medium to convey information. The basics of what influences, entertains and moves people are still the same. Compare Cruise Director Jim with the (more sophisticated but the same idea)  Princess Cruises Internet Campaign twenty four years later.

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